When Should I Use Tickets?
You can use tickets for your customers to reach you even when you are not active. This way, you can provide 24/7 service.
Tickets stand out as an important feature in customer support systems. This system is a mechanism that assigns and tracks customer support requests, issues, or complaints to a specific topic.
The primary purpose of the Chatbot ticket is to effectively track and process support requests. Through this system, businesses can handle customer requests more quickly and efficiently. Additionally, the Chatbot ticket is used to track the processing of customer requests and provide a performance metric for the business.
This feature helps businesses adopt a more efficient approach to customer service. Handling customer requests more quickly and accurately increases customer satisfaction and ensures customer loyalty.
How Can Users Leave a Ticket for Me?
To receive tickets, it is mandatory for users to enter their email information. Users can leave you a ticket in two ways:
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If they come to the sections where you added the ticket step via the chatbot, you will receive a notification as a ticket. You can get detailed information at this link: https://doc.supsis.live/supsis/ticket/
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Or, they can leave an offline message by using the "Leave a Message" option in the chat window.
Tickets left in these two ways will appear in the same ticket menu. You can organize your tickets topic by topic to view them in an orderly and understandable manner.
As seen, Supsis has a simple interface. If you encounter any problems, our support team can always reach out to you. We are happy to solve your problems because our users are very important to us. You can access Supsis website here and request support.