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Team Chat Group Creation

Role of Team Chat

The team chat feature in Supsis enables team members to communicate with each other in real-time. This is particularly critical when it comes to solving complex issues or collaborating on matters involving multiple departments. With team chat, team members can:

  • Provide quick and consistent responses to customer inquiries.
  • Facilitate knowledge sharing and encourage internal learning.
  • Enhance employee satisfaction and motivation.
  • Increase operational efficiency, enabling faster resolution of customer issues.

Now, let's explore the customizations you can make in Team Chat by following the steps to access the team chat menu in our panel.

By activating the checkboxes and clicking the next button, you can create groups. Automatic groups will be created for the departments you have created.