What is Supsis Virtual Assistant?
One of the significant features of Supsis AI is the virtual assistant. With Supsis AI assistants, you can create an artificial intelligence-powered virtual assistant that can interact with your customers and engage in conversations without the need for any human intervention. This allows you to save on representative expenses. Since virtual assistants communicate just like real humans, customers cannot tell whether they are talking to a human or an AI.
Advantages:
- Human-like Communication: Supsis virtual assistants are equipped with natural language processing and artificial intelligence technologies. This enables them to interact with customers like humans and effectively understand their requests. Automated Customer Relationship Management: Virtual assistants can answer customer queries, provide assistance, and even process orders. This allows businesses to automate the customer support process, making it more efficient.
- Savings on Representative Expenses: Using virtual assistants instead of human representatives helps businesses reduce personnel costs. Additionally, virtual assistants can provide service 24/7, ensuring round-the-clock accessibility to customers.
- Enhanced Customer Satisfaction: The human-like communication capabilities of virtual assistants increase customer satisfaction during interactions.
- Cost Reduction: It is a more economical option compared to human-based customer services.
- 24/7 Service: Virtual assistants can serve customers at any time of the day, enabling businesses to provide uninterrupted support.
Transform your customer relationships and enhance your business's competitive advantage with Supsis AI assistants. You can provide such a realistic experience that distinguishing between human and AI conversations becomes difficult.
How to Use and Activate the Artificial Intelligence Assistant?
The general working principle of the artificial intelligence assistant is that you can either use it together with the chatbot and activate the virtual assistant at a certain step or delegate all communication to the virtual assistant. Here's how it works: When a user makes a query, it first progresses through the chatbot scenario. If it cannot find the desired answer there, it attempts to respond to the user using the data scanned from your website and the data you uploaded. If it still cannot find the desired result, it redirects the user to the encountered part called "Fallback". You can edit these parts. Now let's move on to how to activate it.
- Firstly, you need an OpenAI Key to use the artificial intelligence assistant feature. If you have a key, you need to open an OpenAI channel from the Integrations menu.
- You can follow the steps at https://doc.supsis.live/supsis/openai_integration/ > to perform the above steps.
- After creating and activating the channel, go to the chatbot menu and click on the "Create Bot" button and select the "website" option.
- Then, let's continue by entering the site address.
- This process may vary depending on the size of your website. Then, let's proceed after the scanning process is completed.
- After clicking continue, the artificial intelligence will create a custom chatbot scenario for you within a minute using the information it has received. On the page that appears, you can update the information.
- Yes, the scenario prepared by artificial intelligence for you is ready. You can update, edit, delete, or add these parts if you wish.
- Your artificial intelligence assistant will now respond to users with the information obtained from the website. If you want to train your artificial intelligence assistant, you can upload data. You can follow the steps at https://doc.supsis.live/supsis/virtual-assistant-data-upload/ > to upload your files and train your assistant.
Now let's see how the artificial intelligence assistant generates responses.
- We can test the bot by saying "test the bot". After asking a question, you can see that the artificial intelligence responds by following the scenario.
- The artificial intelligence generated a response using the data we uploaded and pulled from the website.
If you want to use a virtual assistant or, in other words, an artificial intelligence assistant that can take care of your customers at any time, Supsis is the right address! You can reach us anytime and request assistance.
As seen, Supsis has such a simple interface. If you encounter any problems, our support team can always be in touch with you. We are happy to solve your problems because our users are very important to us. You can access our Supsis website here and request support.