Automatic Translation System
How do we perform automatic translation?
With the automatic translation feature, you can provide more global service and communicate comfortably without the need for language skills.
Automatic translation translates text from one language to another using artificial intelligence and machine learning technologies. When integrated into live support systems, it can translate communication between customers and support representatives in real-time. When a customer writes a message in their language, the system translates it into the language of the support representative, and vice versa when the representative responds.
Advantages
-Overcoming Language Barriers: Businesses can reach a broader international customer base by eliminating language barriers.
-Increased Customer Satisfaction: Customers are more satisfied when they can receive assistance in their own language, encouraging brand loyalty and positive customer experiences.
-Operational Efficiency: Live support representatives can serve customers in different languages without having to possess multiple language skills, reducing training and recruitment costs.
-Competitive Advantage: Businesses that offer language support can gain an advantage in the market by reaching potential customers who cannot be served due to language limitations.
How to Use:
The Supsis software system automatically detects the visitor's language, and if your customer speaks a foreign language, an option like the one below will appear on your chat screen. Clicking on the highlighted area activates the language translation system.
You can manually activate automatic translation by following the steps below.
Your automatic translation is now active.
What you write will be translated to your customer, and what your customer writes will be translated to you.
As shown, Supsis has such a simple interface. If you encounter any issues, our support team is always available to contact. We are happy to solve your problem because our users are very important to us. You can reach Supsis website here and request support.